Bradford’s Product Support provides 24x7 access to critical technical information, such as FAQs, field alerts, release notes, product documentation, best practices documentation and product software and firmware updates and upgrades.
Bradford’s Product Support is staffed by seasoned engineering and operations professionals, who provide world-class design and implementation know-how, superb product knowledge, and proven expertise in solving customer problems.
Customer Support
Bradford’s Customer Support responds to questions received via phone, email or the Resource Center. There are three ways you can reach us for support:
When using the Resource Center to advise us of your issue, you can then check the issue resolution status through the portal at any time. You can also use the Resource Center to search for answers to a particular challenge as well as find information on RMA processes, Escalation Procedures, and Warranty Terms and Conditions.
Support Programs
Bradford offers Gold and Platinum support packages to keep you up-to-date and help you get the information and assistance you need, when you need it.
| Program |
GOLD |
PLATINUM |
| Call Center Support Hours |
Monday~ Friday**
8 AM – 5 PM US ET |
Monday~ Friday**
8 AM – 5 PM US ET |
| Extended Support Hours |
Monday~ Friday**
6 AM – 8 PM US ET
24/7 for Emergencies |
24/7
|
| New Version Releases |
Yes |
Yes |
| Maintenance Releases |
Yes |
Yes |
| Hardware Replacement |
3 Days |
Next day * |
* Replacement order must be placed before 2 pm ET
** Monday~Friday except for Company Holidays
