| Level |
Description |
Examples |
| Emergency* |
Severe business impact as the result of a problem with your Bradford Network Access Control Solution. This problem requires immediate attention. |
Application will not re-start or cannot be accessed; database crash; system performance has degraded to a point where system is not usable. All essential processes are not functioning or responding. System and policy enforcement services are not operational. No clients can register. |
| Critical |
Your business is impacted as the result of a problem with your Bradford Network Access Control Solution. This problem requires prompt attention. |
System and policy enforcement services are operational. Some essential processes are not functioning or responding. |
| Non-Critical |
Your business is not impacted but there is a problem with your Bradford Network Access Control Solution that requires attention. |
Issues where workaround exists, operational failure under certain circumstances. The end-user policy enforcement services are not fully operational. Some clients cannot register. |
| Assistance / Information |
You have questions about / need guidance with Bradford product capabilities or configurations, or want to expand Bradford’s integration into your network |
Device support, how-to’s, adding wireless, adding additional network access and security policies, changing or adding authentication methods, adding gaming or handheld devices, product implementation assistance and furtherance |
| Feature Request |
Our customers are a source of new feature requests and product enhancement suggestions. Submit them here by supplying a detailed description of the behavior and result you are requesting. |
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